FREQUENTLY ASKED QUESTIONS

Where do you ship?

We ship to all provinces in Canada. Unfortunately we do not ship to the US at this time. Receive free Canada-wide shipping on all orders over $40. Coffee is sent by expedited parcel and you will receive a confirmation email including a tracking number from Canada Post.

Can I pick up coffee?

YES! Coffee can be ordered online - simply choose local pick up and you will receive an email when your order has been placed out for contactless pick up. The pick up location is the roastery (676 Deseronto Road) and you'll find it in a brown bag labelled with your name. Pick up orders are usually ready within 24 hours and are set outside from 8am-8pm, and returned to the basket the next day. 

What is the Lord & Lady return policy?

Coffee - We cannot accept returns on roasted coffee.

Merchandise and Brewing Gear can be returned within 30 days of purchase in unused condition, with unopened original packaging. Return shipping will be paid be returning party and refund will be processed when the return is received and inspected. If a problem occurs with brewing gear after use please contact the manufacture directly.

What if I’m unsatisfied?

Are you unsatisfied with your order? Let us know and we’d be happy to help you! Contact us at hello@lordandlady.ca 

Can I cancel my order once I’ve placed it?

Online Orders are only available for cancellation within 24 hours of the order being placed, once the order is being processed we cannot make any changes. For cancellations within the 24 hour period please email us at hello@lordandlady.ca

Can I cancel my subscription?

Prepaid subscription orders are not eligible for cancellation or refund.

For modifications to your Pay As You Go subscription, please make modifications before the the cut off date preceding your upcoming subscription production date. Once subscription cut off date has passed your order will be processed. You can cancel your PayGo subscription any time, however if it is after the cut off date you’ll receive that shipment and then be cancelled.

Please note that we cannot accept returns on roasted coffee.

My order didn’t arrive or my order arrived damaged, what do I do?

All packages include tracked shipping and are easily trackable through Canada Post. Please follow the link in your “packaged has shipped” email. If help is needed contact us at hello@lordandlady.ca.

For damaged shipments, the process is serviced by Canada Post. Please note Canada Post service tickets could take up to 14 business days to be resolved.

What is so special about fresh roast coffee?

This is a great question! Not only is our coffee roasted fresh each week in small batches, it boasts compelling flavour profiles not found in commercial coffee. For more information on fresh roast coffee, our bean origins, and how to brew - visit our LORD & LADY ACADEMY LEARN section of our website. 

What is the shelf life of fresh roast coffee?

We recommend drinking your fresh roast within 3-4 weeks of roast. You'll notice the flavour profile change over this time. It isn't necessarily "bad" after this timeline, it is simply a "best before" date. Using the resealable tab will help to lengthen the life of your beans. 

How do I open your bag?

We get his one a lot -- simply pull the tab across the BACK of the bag and you'll get a clean tear with the ability to reseal the zipper inside.